How Hotels Can Elevate the Guest Experience

Keep your stays on top

You work hard to give hotel guests a comfortable and welcoming experience. As you prepare for the holiday travel season, here are some ways to make your guests' stays memorable.

Update your linens

Long after their stay is over, guests will remember how your hotel made them feel. You don’t need a massive renovation to ensure those memories are happy and pleasant. Instead, focus on little touches that add up to a great stay.

Speaking of “touch,” there’s one thing guests will be in direct contact with more than any other part of your hotel: your towels, sheets and pillowcases. New furnishings, such as bed frames and nightstands, also improve the comfort and aesthetic of rooms.

Sign up for a free Walmart Business account to access low prices and bulk buys on must-haves like linens. That will make it easy to purchase what you need for entire floors all at once.

Spice up dining & snacks

Scent is closely tied to memory, and the aroma of breakfast can make hotel guests feel instantly at home, reminding them of familiar, comforting mornings from their own kitchens.

If your hotel offers a continental breakfast or full-service restaurant, taking a fresh look at your food options is a smart way to build guest loyalty. So is refreshing your selection of handy snacks that help busy guests get some nutrition before they head out to work or play. 

Fortunately, you don’t have to spend hours searching for new suppliers and making ingredient runs. Instead, use a free Walmart Business account to subscribe to a curated selection of food options,¹ so your shelves stay stocked even when your guests come back for seconds.

Upgrade guest-forward tech

Guests expect easy-to-use technology as part of their stay, from streaming a favorite show to connecting with colleagues or family back at home. Upgrading in-room technology can boost satisfaction and set your property apart.

Smart TVs let guests enjoy their favorite entertainment choices in their rooms, and powerful Wi-Fi routers deliver reliable and speedy internet access. USB-compatible charging stations keep their devices’ batteries topped up, which is especially important for a long day of travel.

Walmart Business doesn’t just make shopping for your tech upgrades easier. If you need a piece of gear set up, Tech Solutions at Walmart Business can provide expert IT services virtually or in-person for a wide variety of brands and device types, including computers, printers, smart devices, and more.

Empower informed buyers

Managing a hotel involves many moving parts. Make the process of purchasing business supplies more efficient with Walmart Business multi-user accounts, which empower your employees to make purchases while maintaining oversight.

You can also monitor orders in real time, reducing duplicate purchases and ensuring essential items are always in stock. Everybody gets what they need to give guests a great stay, all without losing control or accountability.

Make your budget work for you

Tracking your expenses helps inform your understanding of what your hotel buys and why—both in the moment and over time.

Shopping on Walmart Business consolidates your business supply purchasing information in one place, and Walmart Business+ members gain access to even deeper insights with Spend Analytics. With downloadable, itemized reports, Spend Analytics lets you break down purchases by time period, group, users and more to understand trends in spending and keep your budget on track.

Accommodate your accommodations

We’ve covered some high-impact ways to elevate your hotel guests’ experience. Walmart Business does even more to help you create a great hospitality experience while saving time, money and hassle.

Become a Walmart Business+ member with your choice of three membership plans to unlock free delivery from store, $35 minimum,² and free shipping, no order minimum.³ That means more of the must-haves your hotel needs to make each guest’s stay excellent—and 2% back in Walmart Business Rewards on orders of $250 or more⁴ means you’ll even start earning toward your next purchase.

As a hotel owner or manager, you specialize in anticipating the needs of your guests before they even know they have them. Walmart Business helps you meet those needs.

¹ Shipping, delivery, and minimum order fees may apply. Eligible items only. Terms apply.

² Restrictions apply.

³ Excludes most marketplace items. Freight & location surcharges may apply.

⁴ Rewards can only be used toward future purchases on Walmart Business. Additional terms apply.